Maharashtra is India’s second largest state and includes the city of Mumbai— India’s commercial capital. In order to ensure that its workforce is ready for the modern work place, the state government established the Maharashtra Knowledge Corporation Limited (MKCL) to provide adults with essential IT and computing skills. The MKCL fulfills its mission through a large network of learning centers across the state. The learning centers are operated by small and mid-sized IT enterprises.

The Employee State Insurance Corporation (ESIC) is chartered by the Indian government to deliver insurance and healthcare benefits to over 20 million private- and public-sector employees. ESIC provides these services through over 2,000 facilities that include hospitals, dispensaries, and branch offices across India. ESIC’s IT systems were outdated and could not provide high-quality service to its stakeholders.