Product Lifecycle Definitions

NComputing products are governed by lifecycle phases and included are the definitions of these phases.

Notice of Status Change (NSC)

Notice of Status Change (NSC) is the date on which NComputing publicly communicates the specific dates for various product lifecycle milestones of a product to its channel partners: Last-Time-Buy (LTB), End of Software Support (EOSW), and End of Life (EOL).

A NSC will be typically announced 60-90 days prior to the next lifecycle milestone. However, NComputing reserves the right to change the timeframe at its sole discretion based on business needs or technical risk for customers.

General Availability (GA)

This is the date when a new product release may be ordered and/or downloadable in all applicable delivery methods and worldwide geographies.

Last Time to Buy (LTB)

This is the date when a specific hardware or software product will no longer be available for purchase by NComputing channel partners.

If customers wish to purchase Support and Subscription (SnS) for the LTB software product, or Extended Hardware Warranty or Advance Hardware Replacement for the LTB hardware product, the purchase has to be made before the LTB date.

End of Software Support (EOSW)

This is the date when NComputing ceases all support for the affected software and/or firmware product.

End of Life (EOL)

This is the End-of-Life date for the affected product. This is the date when NComputing stops developing, repairing, maintaining, testing, supporting or accepting in, or out of, warranty RMA requests for the affected product. For any unaddressed issue, an upgrade path or migration to the latest version or product replacement is recommended.